Subscription & Refund Policy

1. General provisions and definitions

“Free plan” means the version of Pacti you can use at no cost. “Premium” means the paid subscription that unlocks additional features. “Billing period” means the recurring interval for which you are charged. Terms defined in the Terms of Use apply here too.

2. Subscription term and pricing

You can use the Free plan — including journaling, challenges, and your streak — for free, for as long as you like.

Pacti Premium is a paid subscription that unlocks additional features and may include a free trial for new subscribers. The exact price, billing period, and any trial length are shown at checkout before you confirm, and may vary by offer, country, and applicable taxes.

Subscriptions renew automatically at the end of each billing period at the then-current price, unless you cancel before the renewal date. Payments are handled by our payment processor. We will notify you in advance of any price change, as required by law.

3. Subscription cancellation

You can cancel at any time from your account settings in the App, or by contacting support@pacti.ai. Cancellation stops the next renewal; you keep Premium access until the end of the current billing period.

To avoid being charged after a free trial, cancel before the trial ends. We do not charge you during the trial itself.

4. Refund policy

If you are a consumer in the EU, you normally have a 14-day right of withdrawal for distance contracts. Because Premium is digital content/services supplied immediately, by starting to use Premium during this period you expressly request immediate performance and acknowledge that you lose the right of withdrawal once the service has been fully performed.

Beyond your mandatory statutory rights, subscription fees are generally non-refundable, and we do not provide partial refunds for unused time in a billing period.

We may grant refunds at our discretion — for example in cases of a clear technical fault or accidental duplicate charge. To request one, contact support@pacti.ai within a reasonable time and include your account email and details of the charge.

Nothing in this policy limits the consumer rights you have under the law of your country of residence.

5. Miscellaneous

We may update this policy from time to time; material changes will be communicated as described in the Terms of Use. Questions about billing or refunds? Contact support@pacti.ai.